Frequently Asked Questions
Discover everything you need to know about shopping with ANNA QUAN.
What is your return policy?
We offer returns on all full-priced items within 14 days of delivery. Items must be in their original, unworn condition with all tags attached. Please note that sale items are eligible for store credit only.
How long does shipping take?
Domestic orders within Australia typically arrive in 2-4 business days via Express Post. International orders are shipped via DHL Express and usually arrive within 5-7 business days depending on your location.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. As our designs often feature tailored silhouettes, we recommend following the bust, waist, and hip measurements provided for the best fit.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed quickly by our warehouse team. Please contact our customer care team immediately, and we will do our best to accommodate your request before the order is dispatched.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options such as Afterpay and Klarna for eligible customers.
Are duties and taxes included in international orders?
For most international destinations, duties and taxes are calculated at checkout. This allows you to pay upfront and ensures there are no hidden fees upon delivery.